Refund & Return Policy

At Synerlogy, we stand for honesty, transparency, and fair value.
If something goes wrong, we’re here to help.

✅ Returns

You may request a return within 7 days of receiving your product if:

  • The item arrived damaged

  • The product is defective or not functioning as described

  • You received the wrong item

  • The item is missing accessories or components

To be eligible, the product must be:

  • In original condition

  • With original packaging, manuals, and accessories

  • Free of physical damage caused by misuse

✅ Non-Returnable Items

For safety and hygiene reasons, the following cannot be returned:

  • Used earbuds/headsets

  • Opened personal care electronics

  • Items damaged by user mishandling

  • Products without original packaging

✅ Refunds

Once we receive and inspect your returned item:

  • Approved returns will be refunded within 7–14 working days

  • Refunds will be issued through the original payment method or store credit

We will notify you once your refund has been processed.

✅ Exchanges

If an item is defective, we can offer a replacement of the same product (subject to availability).
If unavailable, you may choose:

  • Store credit

  • Refund

  • Exchange for a similar product (price adjustments apply)

✅ Warranty Claims

Some products include a manufacturer or store warranty.
Warranty covers manufacturing defects only, not:

  • Physical damage

  • Water damage

  • Unauthorized repairs/modifications

  • Normal wear and tear

✅ Order Cancellations

You may cancel your order before it ships.
Once shipped, cancellation is not guaranteed and may require a return request.

✅ Shipping Costs

Shipping fees are:

  • Non-refundable

  • The responsibility of the customer unless the item was defective or incorrect upon delivery

✅ How to Request a Return

Please contact:

📧 support@synerlogy.com
Include:

  • Order number

  • Contact details

  • Reason for return

  • Photos/videos of the issue (if possible)

Our team will guide you through the process.

✅ Important Note

We reserve the right to refuse returns or refunds if:

  • The product shows signs of misuse

  • The return request is made after 7 days

  • The product is not in its original condition

We Protect Your Wallet

Our goal is simple:
Deliver honest tech, fight hype, and keep you confident with every purchase.