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Privacy Policy

Last Updated: [add date]

Welcome to Synerlogy. At Synerlogy (“we”, “our”, “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website https://www.synerlogy.com/ or purchase from us in-store or online.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal details such as:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely via third-party gateways)

  • User account details

Automatically Collected Information

When you browse our site, we automatically collect:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time spent on page

  • Cookies and tracking data

Order & Support Information

We collect relevant data when you:

  • Place an order

  • Contact customer support

  • Request refunds or warranty services

2. How We Use Your Information

We use your data to:

  • Process and deliver orders

  • Improve website performance and user experience

  • Provide customer support

  • Send order updates and promotional messages (you may unsubscribe anytime)

  • Detect fraud and ensure security

  • Analyze usage trends

3. Cookies & Tracking Technologies

We use cookies to:

  • Remember items in your cart

  • Personalize browsing experiences

  • Improve marketing and analytics

You may disable cookies in your browser settings, but some features may not function correctly.

4. Sharing of Your Information

We may share your information with:

  • Shipping and logistics partners

  • Secure payment processors

  • Marketing & analytics tools

  • Compliance and anti-fraud services

We do not sell or rent personal information to third parties.

5. Data Storage & Security

We implement industry-standard security measures, including:

  • SSL encryption

  • Secure servers

  • Access control protocols

While we strive for maximum protection, no system is 100% secure.

6. Data Retention

Your information is retained only as long as necessary to:

  • Provide our services

  • Meet legal requirements

  • Resolve disputes

  • Enforce agreements

You may request deletion of your data (see Section 9).

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices or content. We encourage you to review their policies separately.

8. Children’s Privacy

We do not knowingly collect personal information from individuals under 13. If you believe a child has provided us data, contact us immediately.

9. Your Rights

Depending on your region, you may:

  • Request access to your data

  • Request updates or corrections

  • Request deletion

  • Opt-out of marketing emails

  • Disable cookies

To make a request, contact: info@synerlogy.com

10. International Transfers

If you access our site from outside Sri Lanka, be aware that your data may be processed and stored on servers located in other regions.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. The updated version will always be posted here with a revised “Last Updated” date.

Continued use of our services constitutes acceptance of any changes.

12. Contact Information

For privacy concerns or requests, please contact us:

Email: info@synerlogy.com
Phone: +94717900707
Address: No 41/11 A , Kolambage MW , Kirulapone , Colombo .

13. Availability

Synerlogy products and services are available in Sri Lanka and worldwide.